FAQ

All orders delivered by Baluchon Accessoires must be signed at the reception of the parcel.
CANPAR will conduct 2 delivery attempts then return the package to Baluchon Accessoire if both previous attempts failed. You will be charged if you wish your parcel to be shipped again.

You have a period of 30 days following the date of receipt for regularly priced items. Sale items can’t be exchange or refund.

Yes. Shipping fees are your responsibility.

You must make a return to get a refund on the merchandise. Do not hesitate to contact us by phone at 1-819-472-7272 or by email at info@baluchonaccessoire.ca.

The product must not have been worn and the label must not be removed.

Yes. You can deliver your order to any address in Canada and the United States. Just enter this address in the ‘shipping address’.

No, it is not currently possible to speed up the shipping process.

Yes, we also deliver to the United States.
For orders delivered outside Canada, possible taxes and customs duties payable are the responsibility of the Purchaser.

Orders are delivered in the shortest time possible. It takes between 2-15 business days for delivery in Canada and 20 business days for delivery in the United States.

The flat rate is $ 10.00per order. Free delivery with purchases of $100.00 or more. This offer is valid in Canada on the products ordered via the website, excluding taxes. The flat rate is $ 15.00 for delivery to the United States.

Payments are made through Paypal. Paypal is recognized worldwide for the security of its payments. In addition, you can pay by credit card by calling us at 1-819-472-7272.

Baluchon jewels can be subject to beads change. The changes are minor and will not affect the original style of the jewels.

Baluchon jewels are not designed to go in the water. The jewels can deteriorate in contact with water. No exchanges or refunds will be made in this situation.

Baluchon jewels are not hypoallergenic.